FEMA recently released their 2018-2022 Strategic Plan. While organizational strategic plans are generally internal documents, the strategic plans of certain organizations, such as FEMA, have a significant link to a broader array of stakeholders. The community of emergency management in the United States is so closely linked, that FEMA, through policy, funding, or practice, has a heavy influence on emergency management at the state and local levels. Here are my impressions of the 38-page document.
Right from the beginning, this document continues to reinforce the system of emergency management and the involvement of the whole community. I’m glad these concepts have been carried forward from earlier administrations. Far too often have we seen new administrations trash the concepts of the previous for reasons none other than politics. Things often take time in emergency management, and it sometimes seems that just as we are getting a grasp on a good concept or program, it’s stripped away in favor of something new which has yet to be proven.
The foreword of the document, as expected, lays out the overall focus of the strategic plan. What I’m really turned off by here is the mention, not once but twice, of ‘professionalizing’ emergency management. Use of this phrase is an unfortunate trend and a continued disappointment. We are our own worst enemy when statements like this are made. It seems that some in emergency management lack the confidence in our profession. While I’m certainly critical of certain aspects of it, there is no doubt in my mind that emergency management is a profession. I wish people, like Administrator Long, would stop doubting that. Unfortunately, I’ve heard him recently interviewed on an emergency management podcast where he stressed the same point. It’s getting old and is honestly insulting to those of us who have been engaged in it as a career.
The strategic goals put forward in this plan make sense.
- Build a culture of preparedness
- Ready the nation for catastrophic disasters
- Reduce the complexity of FEMA
These are all attainable goals that belong in this strategic plan. They stand to benefit FEMA as an organization, emergency management as a whole, and the nation. The objectives within these goals make sense and address gaps we continue to deal with across the profession.
A quote on page 8 really stands out… The most effective strategies for emergency management are those that are Federally supported, state managed, and locally executed. With the system of emergency management in the US and the structure of federalism, this statement makes a lot of sense and I like it.
Based on objective 1.2 – closing the insurance gap – FEMA is standing behind the national flood insurance program. It’s an important program, to be sure, but it needs to be better managed, better promoted, and possibly restructured. There is a big red flag planted in this program and it needs some serious attention before it collapses.
Here’s the big one… It’s no secret that morale at FEMA has been a big issue for years. The third strategic goal includes an objective that relates to employee morale, but unfortunately employee morale itself is not an objective. Here’s where I think the strategic plan misses the mark. While several objectives directly reference improving systems and processes at FEMA, none really focus on the employees. Most mentions of employees in the document really reference them as tools, not as people. Dancing around this issue is not going to get it resolved. I’m disappointed for my friends and colleagues at FEMA. While I applaud the strategic plan for realizing the scope of external stakeholders it influences, they seem to have forgotten their most important ones – their employees. This is pretty dissatisfying and, ultimately, is an indicator of how poorly this strategic plan will perform, since it’s the employees that are counted on to support every one of these initiatives. You can make all the policy you want, but if you don’t have a motivated and satisfied work force, change will be elusive.
Overall, I’d give this strategic plan a C. While it addresses some important goals and objectives and recognizes pertinent performance measures, it still seems to lack a lot of substance. External stakeholders are pandered to when internal stakeholders don’t seem to get a lot of attention. While, as mentioned earlier, FEMA has a lot of influence across all of emergency management, they need to be functioning well internally if they are to successful externally. Employee morale is a big issue that’s not going to go away, and it seems to be largely ignored in this document. I absolutely want FEMA to be successful, but it looks like leadership lacks the proper focus and perspective.
What thoughts do you have on FEMA’s new strategic plan?
© 2018 – Timothy Riecker, CEDP
Emergency Preparedness Solutions, LLC SM