If you’ve worked in an EOC, you’ve certainly seen it. The deer-in-the-headlights stare of an EOC first-timer. There is so much to take in and a lot going on. A room full of work stations with people typing, people on the phone, and others talking to each other. While all these people might be wearing vests or name badges, some are in a shirt and tie, some lost the tie hours ago, some in a polo shirt, and others are in uniforms. Walls are covered in screens, some showing the news, some weather, and some with a list of information on shelters or road closures. Where do I sit? What do I do? How do I dial an outside line???
Remember, though, we were all once that first-timer, too.
Lucien Canton, one of the most prolific consultants and bloggers in the field of emergency management, just posted a great article in his regular newsletter titled ‘Just in Time Training: Tips for Orienting EOC Newcomers.’. In it, he lists some great ideas on how we can better prepare for these inevitable first-timers and help ensure they become productive members of the EOC team quickly. Check it out. Oh, and if you aren’t subscribed to his newsletter (you should be!), info can be found here.